Pet Care Whitepaper: Pet Owners Are No Longer Turning to Veterinarians First, They’re Turning to You
- marcuspark
- Nov 15, 2025
- 3 min read
Download this Free Whitepaper from Pearl and Start Delivering Trusted Pet Health at Scale.
There is a widening gap between pet health needs and pet health access. To bridge this gap, brands are increasingly leveraging digital tools to deliver scalable pet care solutions. And that gap has quietly shifted onto consumer brands. Yes, pet owners aren’t able to get enough care from veterinarians anymore, so they’re bringing their questions to the brands they trust most.
Clinic demand is falling: Average patient numbers are dropping across the industry, with new clients and puppy/kitten visits down as much as 9% year-over-year. This means fewer touchpoints, fewer conversations, and fewer opportunities for pet owners to get reliable guidance from professionals.
Clients are stretching their visits: The average time between appointments has jumped from 58 days to 86 days, a 48% increase in just a few years. That gap is now filled with uncertainty and increasingly, online searching.
Costs keep rising: Veterinary care costs are up nearly 8% year-over-year because of rising labor, medication, and equipment expenses. Pet owners feel it. Clinics feel it. And brands feel it when customers arrive with questions but hesitate to pay for expert help.
AI adoption is high, but trust is low:80% of veterinarians use GPT tools, yet only 40% recommend AI to their clients. Why? Because unverified AI is too risky, especially in animal health.
And for pet owners, finances are the top barrier: 7 in 10 people who skip appointments do so for financial reasons.They still want help, they just can’t always afford or access it.
All of this creates one clear reality:
Pet owners need trusted guidance, and brands are now the closest, most accessible place to get it.
That’s the opportunity Pearl AI addresses directly.
How This Whitepaper Helps You Meet the Moment
Pearl AI’s new whitepaper “Trusted Pet Health at Scale: How Brands Can Offer Real Veterinary Expertise Through AI and Human Experts” shows how forward-thinking brands are stepping into this growing gap with verified, always-on veterinary guidance inside their digital experiences.
With consumer trust in generic AI at an all-time low and clinic access tightening, the brands that offer real answers from real vets will become the ones customers rely on most.
You’ll learn how to:
Embed licensed veterinary expertise into your site or app with a simple API or snippet
Turn product questions into expert-led conversations that boost confidence and conversion
Reduce misinformation risk with human-verified AI, not unverified chatbots
Drive measurable ROI: increased revenue, lower service costs, higher NPS, and stronger retention
In an environment where fewer owners are visiting clinics and more are searching online, expert-verified AI becomes a direct extension of real veterinary care — but delivered through your brand.
Before vs. After
Before:You might think AI is just a convenient engagement feature.
After:You’ll understand how verified AI can become your trust engine, giving every customer instant access to real expertise at a time when clinics are seeing fewer visits, higher costs, and growing financial barriers.
What’s Inside the Whitepaper:
Market Intelligence, Artificial Intelligence & Forecasts
See why AI-assisted, expert-verified care is projected to become a $4.9B market by 2030, and why brands that move now will set the trust standard for the next decade.
Real Brand Use Cases
Learn how pet food, insurance, wellness, and retail brands are embedding licensed veterinarians at key decision points, helping customers choose confidently while building loyalty.
Regulation & Responsible Artificial Intelligence
Understand the accelerating shift toward mandatory human oversight in animal health, and how Pearl AI’s compliance framework (PCI, LegitScript, DigiCert, DMCA) protects brands and customers.
The Brand Opportunity: Trust as a Service
With clinic visits falling, costs rising, and pet parents turning online for help they can’t always afford, verified AI is becoming the new frontline of care. Brands that embrace it will earn long-term loyalty and differentiation.
Your Next Move
The gap between concerns and care is widening.Brands that step into that gap will win the next era of the pet economy with safe, responsible, and licensed veterinary expertise.
Download the free Pearl AI whitepaper now. See how to deliver real veterinary expertise through AI + human experts and turn every customer interaction into trusted guidance.
And look for Pearl at Pet Connect USA, December 2-4, 2025, Fairmont Century Plaza, Los Angeles, CA