Who are the Experts behind Pearl AI+Experts?

Matthew Rankin, Appliance Repair Expert

From 2 a.m. medical worries to broken dishwashers, people turn to Pearl AI for fast, trustworthy answers. But behind the validated AI answers, 24/7 access, and real-time chats is something even more remarkable: a global community of real human Experts. These aren’t bots. They’re practicing veterinarians, experienced attorneys, master mechanics, tax pros, and IT engineers. And they’re here to help.

So, who are they, and what’s it really like to be an Expert on the Pearl AI? Let’s take a closer look.

Thousands of Experts, one shared mission: helping people

Pearl AI enables access to over 12,000 verified Experts across 150+ categories, from law and medicine to HVAC, auto, and home improvement. These professionals hail from some of the world’s most trusted institutions: Harvard-trained lawyers, Microsoft-certified techs, UC Davis vets, and beyond.

They’re not only verified through credential checks, but also supported with peer reviews and feedback. And unlike appointment-only consultations, they’re available when people need them most, whether that’s a midnight health scare or a Sunday appliance emergency.

A side gig turned six-figure career

For Matthew Rankin, an Air Force veteran and longtime appliance technician, becoming an Expert was a game changer. What began as a part-time experiment logging in for a couple hours a night, quickly turned into a full-time remote career that now brings in over six figures annually.

 “I help people fix things like 25-year-old washing machines and diagnose microwave issues—all from my home office,” says Rankin. “It’s more lucrative than I imagined, and I get to help people avoid unnecessary house calls.”

The art of Expert-level online help

Experts who combine technical knowledge with amazing communication skills are better equipped to deliver high-quality, customer-ready answers. Especially in the moments when AI alone isn’t enough.

Rankin, for instance, keeps a searchable library of frequently asked Q&As open on one screen and live chats on the other. He knows when to guide a customer through a fix and when to say, “You need a pro on site.” He also knows how to deal with the unexpected (like the customer convinced their microwave was spying on them).

And he’s not alone. In a 2025 survey of hundreds of the Experts, top reasons for looking up information included confirming existing knowledge and finding accurate troubleshooting steps. Fortunately, they have access to Pearl’s proprietary Expert AI tools for creating appropriate greetings, relevant clarifying questions, and even conversation wrap-ups that ensure the customer has everything they need to solve their problem.

 Why Experts love the platform:

• Flexibility: Experts choose their hours and their workload. No shifts, no commute.

• Impact: Every question answered saves someone time, money, or stress.

• Community: Behind the scenes, Experts collaborate, share resources, and trade insights.

• Professional growth: By answering diverse questions, they stay sharp and deepen their expertise.

• The Pearl platform allows Experts to quickly leverage their expertise to validate AI responses, ensuring accuracy. They are helping to make AI better and for our partners, ensuring no AI hallucinations.

  
  

Real Experts. Real help. Right when it’s needed

Whether a customer is asking how much chocolate for a 75-pound dog is too much, or what that grinding noise in their transmission might mean, there are real situations training the AI, a real human validating the AI response, or a real Expert on the other end of the chat.

That’s the human heart behind the Pearl AI experience. And that’s what makes it work. Contact Joshua Tretakoff to get started